Effective Date: 20 June 2026 Last Updated: 20 June 2026
These Terms and Conditions ("Terms") govern your access to and use of https://www.juva.uk/ (the "Site") and the online learning packages and related services offered by ANVAPO LTD, trading as "JuvaPrep" ("Company," "we," "us," or "our"), a company registered in England and Wales under company number 13558080, with its registered office at 01 Meadlake Place, Thorpe Lea Road, Egham, TW20 8HE, United Kingdom.
Please read these Terms carefully. By accessing the Site, creating an account, or purchasing a Package, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, you must not use the Site.
"Account" means the account you create to access the Site and your Packages.
"Content" means any text, video, audio, images, materials, or other content we make available on the Site.
"Package" means any learning programme or digital learning product we offer under the "Package" name, whether pre-recorded, live, or a combination.
"Live Class" means a live, scheduled, instructor-led session conducted online and delivered to customers in connection with a Package.
"User Content" means any content you submit, post, or upload to the Site (e.g., comments, forum posts, assignments, reviews).
"You" / "Learner" means any individual or entity accessing or using the Site.
You must be at least 18 years old (or the age of majority in your jurisdiction) and capable of forming a legally binding contract to purchase a Package. If you are using the Site on behalf of an organisation, you represent that you have authority to bind that organisation to these Terms.
3.1. To access Packages, you must register for an Account and provide accurate, current, and complete information.
3.2. You are responsible for keeping your login credentials confidential and for all activity under your Account. Your Account is personal to you and may not be shared, sold, or transferred to any other person.
3.3. You agree to notify us immediately at hello@juva.uk of any unauthorised use of your Account.
3.4. We may suspend or terminate your Account if we reasonably believe you have breached these Terms, including by sharing access to a Package.
4.1. Package descriptions. We make reasonable efforts to describe Packages accurately, but learning outcomes depend on your own effort and we do not guarantee any specific result, qualification, income, or career outcome.
4.2. Pricing. Prices are listed in USD and may change without notice. We reserve the right to correct pricing errors even after an order is submitted. We are not currently registered for VAT, so our prices do not include UK VAT. Depending on your country of residence, other local taxes or charges may apply to your purchase, for which you are responsible.
4.3. Order acceptance. Your order is an offer to purchase. A binding contract is formed when we confirm your access to the Package. We may decline any order (e.g., for suspected fraud or pricing errors).
4.4. Payment. Payment is processed via third-party providers (Stripe and PayPal). You authorise us and our processors to charge the total amount due.
4.5. Subscriptions. We currently offer Packages as one-time purchases. If you hold a recurring subscription taken out before we moved to one-time pricing, that subscription will continue to renew and be billed on its existing cycle until you cancel it. You may cancel at any time through your account on our website; cancellation takes effect at the end of your current billing period, and you will keep access until then.
5.1. Access. Upon a successful purchase and (where applicable) your consent under Section 6, we will provide access to the relevant Package through your Account.
5.2. Licence. We grant you a limited, personal, non-exclusive, non-transferable, revocable licence to access and view the Package Content for your own personal, non-commercial learning. You may not:
share, resell, sublicense, or redistribute Package Content or your login;
download, copy, record, screen-capture, or reproduce Package Content except where we expressly permit it;
use Package Content to build a competing product or to train any AI/ML model.
5.3. Availability. We aim to keep Packages available but do not guarantee uninterrupted access. We may update, modify, or retire Package Content; where we withdraw a Package you have purchased, we will give you reasonable advance notice before access is removed.
5.4. Live Classes — scheduling and access. Where we make Live Classes available to you (currently only on the beta basis described in Section 5.8), they are conducted online via a third-party video-conferencing platform (Zoom). We will publish the date, time, and joining details for each Live Class, which are delivered in UK time. It is your responsibility to attend at the scheduled time using a suitable device, any required software, and a stable internet connection. You are responsible for converting the scheduled time to your own local time zone.
5.5. Changes or rescheduling by us. Packages are sold at a single fixed price covering all their components, including any Live Classes. If we need to reschedule or cancel an individual Live Class (for example, because an instructor is unwell or for technical reasons), we will use reasonable efforts to provide an alternative date (and, where the class still takes place, a recording of it in accordance with Section 5.7). Because you have purchased the Package as a whole and not individual sessions, the rescheduling or substitution of an individual Live Class does not by itself entitle you to a refund. This does not affect your statutory rights: if we fail to deliver a significant part of the Package and do not provide a reasonable alternative, you may be entitled under the Consumer Rights Act 2015 to a price reduction or partial refund for the part not provided.
5.6. Non-attendance. If you do not attend a scheduled Live Class, you are not entitled to a refund for that session. As each Live Class is recorded and made available to you under Section 5.7, you can catch up using the recording within the period stated there. This does not affect your statutory cancellation rights under Section 6.
5.7. Recording of Live Classes. Where a Package includes Live Classes, each Live Class will be recorded and the recording made available to you for one week (7 days) after the relevant Live Class, after which it will no longer be accessible. By attending a Live Class, you consent to being recorded. Recordings remain our property and are licensed to you on the same terms as other Package Content (Section 5.2). Recordings may capture other participants; our handling of personal data in recordings is set out in our Privacy Policy.
5.8. Beta and no-charge Live Classes. Live Classes are currently offered only on a beta (trial) basis, at no additional charge, and only to customers on the Package tiers we make eligible for the beta; not all Packages include access to beta Live Classes, and eligibility is as described at the time of purchase or on the relevant Package page. Beta Live Classes are experimental and provided on an "as is" and "as available" basis: they may be changed, limited, suspended, rescheduled, or withdrawn at any time, and we do not guarantee their availability, content, schedule, or that any recording of them will be made. Because no separate charge is made for beta Live Classes, the recording, refund, and rescheduling provisions in Sections 5.5, 5.6, and 5.7 do not apply to them; any recording we choose to make available during the beta is provided on the same "as is" basis. This does not affect any rights you may have under the Consumer Rights Act 2015 that cannot be excluded, which may still apply to features supplied at no extra charge where those features are made available only to customers who have purchased an eligible Package.
5.9. Access period. Unless stated otherwise at the time of purchase, access to a Package is provided for the period shown on the relevant Package page, up to a maximum of one year from the date your access begins. Customers who purchased a Package on a "lifetime access" basis before we introduced time-limited access retain access to that Package for as long as we continue to offer it (that is, for the lifetime of the relevant Package).
6.1. Statutory right to cancel (consumers). If you are a consumer, you generally have the right to cancel within 14 days of purchase under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
6.2. Digital content — waiver of cancellation right. Where a Package consists of digital content (e.g., pre-recorded videos and materials), by purchasing and choosing to access the Package immediately, you expressly consent to immediate supply and acknowledge that you lose your 14-day right to cancel once access begins. Until you access the Package, your cancellation right remains. This does not affect our separate 30-day money-back guarantee (Section 6.5).
6.3. Live/service Packages. Where a Package is delivered as a live or scheduled service (including Live Classes) and you ask us to begin within the 14-day period, you may still cancel, but we may charge you for the portion of the service already provided up to the point of cancellation.
6.4. Quality rights. Nothing in these Terms affects your non-waivable rights under the Consumer Rights Act 2015, including that digital content be of satisfactory quality, fit for purpose, and as described. If a Package does not meet these standards, you may be entitled to a repair, replacement, or refund.
6.5. 30-day money-back guarantee. In addition to, and without affecting, your statutory rights above, we voluntarily offer a 30-day money-back guarantee. If you are not satisfied with a Package, you may request a full refund within 30 days of your purchase by contacting us at hello@juva.uk, on a no-questions-asked basis. Where we grant a refund under this guarantee, your access to the relevant Package will be withdrawn. This guarantee is a voluntary commercial promise and does not replace, limit, or affect any statutory rights you have under Sections 6.1–6.4.
6.6. Non-UK consumers. Where the consumer-protection law of your country of residence grants you stronger rights than these Terms, that law prevails.
7.1. Your licence to us. By submitting User Content, you grant us a worldwide, non-exclusive, royalty-free, transferable, sublicensable licence to use, reproduce, modify, publish, and display it in connection with operating and promoting the Site and Packages.
7.2. Your responsibility. You represent that you own or have the rights to your User Content and that it does not infringe any third party's rights or break any law.
7.3. Prohibited User Content. You must not post content that is unlawful, defamatory, obscene, harassing, hateful, infringing, fraudulent, or that contains malware or spam.
7.4. Moderation. We may (but need not) monitor, edit, or remove User Content at our discretion. We are not responsible for User Content posted by others.
7.5. Copyright takedowns. If you believe Content on the Site infringes your copyright, contact hello@juva.uk with the required details and we will respond appropriately.
7.6. Views and responsibility. User Content reflects the views and opinions of the individual user who posted it and does not represent our views or official position. You are solely responsible for your User Content and bear full responsibility, liability, and consequences for it, including any claim (such as defamation) arising from or related to it.
You agree not to:
share, sell, or give others access to your Account or to Package Content;
record, copy, or redistribute Package Content;
use the Site for any unlawful purpose or to harass other learners;
disrupt, or behave abusively towards instructors or other participants in, any Live Class;
attempt to gain unauthorised access to the Site, other accounts, or our systems;
interfere with or disrupt the Site (e.g., via malware, denial-of-service attacks, or scraping);
reverse-engineer the Site or extract its source code.
9.1. All Package Content and all Content we provide (excluding User Content) — including videos, written materials, graphics, logos, and software — are owned by or licensed to the Company and protected by copyright and other intellectual property laws.
9.2. Your purchase grants you only the limited licence described in Section 5. No ownership or other rights are transferred to you. All rights not expressly granted are reserved.
9.3. Our use of AI. We may use artificial intelligence tools to assist with the drafting, editing, production, and improvement of our educational content, including written materials, exercises, explanations, model answers, and study resources. In some of our videos, the spoken narration and the on-screen presenter are generated by artificial intelligence rather than recorded from a real person. All materials made available through JuvaPrep are reviewed and approved by our team before publication.
The Site may link to third-party websites or services we do not control (including payment processors and hosting providers), or may display banners or other advertising linking to third parties. We do not investigate, monitor, or check such external links for accuracy or reliability, and we are not responsible for their content or practices. Your use of them is governed by their own terms, and we are not a party to, and are not responsible for, any transaction between you and a third-party provider of products or services.
11.1. The Site and Packages are provided "as is" and "as available," except as required by law.
11.2. To the maximum extent permitted by law, we disclaim implied warranties not required by statute. Package Content is provided for general informational and educational purposes only and does not constitute legal, accounting, tax, financial, medical, or other professional advice.
11.3. We do not warrant that the Site will be uninterrupted, secure, or error-free, or that it is free from viruses or other harmful components. While we take care to keep our content accurate and current, errors or omissions may occur and we make no representation or warranty as to the accuracy, completeness, or reliability of the content or of any results obtained from using it. Your use of, and reliance on, the Service is at your own risk.
11.4. Test preparation and third-party trademarks. Our Packages and materials are practice lessons and exercises that we have designed ourselves, based on the question types and format of the IELTS, TOEFL, and CELPIP tests. Our Service does not include authentic IELTS, TOEFL, or CELPIP test papers. Any test-preparation advice or techniques we provide reflect our own opinion and experience; you are under no obligation to follow them, and we do not guarantee any particular IELTS band score, TOEFL score, or CELPIP score.
IELTS is a registered trademark of the University of Cambridge ESOL, the British Council, and IDP Education Australia. TOEFL is a registered trademark of ETS. CELPIP is a registered trademark of Prometric Canada. We are not affiliated with, approved by, or endorsed by any of these organisations or any other test owner, and our use of these names is solely to describe the tests for which our materials provide practice.
11.5. Testimonials. The Site may contain testimonials from users of our Packages. These reflect the personal, real-life experiences and opinions of those individual users and are not necessarily representative of all users — your individual results may vary. Testimonials are reviewed before being posted and appear as given, except for the correction of grammar or typographical errors and occasional shortening for brevity. The views expressed in testimonials are those of the individual users and do not reflect our views. Users are not paid or otherwise compensated for their testimonials.
11.6. Nothing in this section excludes or limits any rights you have under the Consumer Rights Act 2015 or other consumer-protection law that cannot lawfully be excluded (see also Section 6.4).
12.1. Nothing in these Terms limits liability that cannot lawfully be limited, including liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or under the Consumer Rights Act 2015.
12.2. Subject to 12.1, to the maximum extent permitted by law, we are not liable for any indirect, incidental, special, or consequential loss, or for loss of profits, data, or goodwill.
12.3. Subject to 12.1, our total aggregate liability arising out of or relating to these Terms or any Package will not exceed the total amount you paid for the Package(s) giving rise to the claim in the 6 months before the claim.
You agree to indemnify and hold harmless the Company and its affiliates from any claims, losses, and reasonable expenses (including legal fees) arising from your breach of these Terms, your User Content, or your misuse of the Site or Package Content.
We may suspend or terminate your access to the Site or a Package if you materially breach these Terms (for example, by sharing Package access). On termination, the provisions that by their nature should survive (including Sections 7.1, 9, 11, 12, and 13) continue to apply.
15.1. These Terms are governed by the laws of England and Wales.
15.2. Disputes will be subject to the non-exclusive jurisdiction of the courts of England and Wales. If you are a consumer resident outside the UK, you may also have the right to bring proceedings in, and benefit from the mandatory consumer laws of, your home country.
We may update these Terms from time to time. We will post the revised version with an updated "Last Updated" date and, for material changes, give reasonable notice (e.g., by email or on-site notice). Continued use after changes take effect constitutes acceptance.
Your use of the Site is also governed by our Privacy Policy, which explains how we collect and process personal data in accordance with the UK GDPR and the Data Protection Act 2018. Learners in other regions may have additional rights under their local laws (e.g., the EU GDPR or California's CCPA).
18.1. Entire agreement. These Terms, with the Privacy Policy and any policies referenced here, are the entire agreement between you and the Company.
18.2. Severability. If any provision is unenforceable, the rest remain in effect.
18.3. No waiver. Failure to enforce a provision is not a waiver of our right to do so later.
18.4. Assignment. You may not assign these Terms without our consent. We may assign them, for example on a sale of the business.
ANVAPO LTD (trading as JuvaPrep) Registered office: 01 Meadlake Place, Thorpe Lea Road, Egham, TW20 8HE, United Kingdom, Company number: 13558080, Email: hello@juva.uk